Terms and Conditions and Privacy Policy

Terms and Conditions & Privacy Policy

Last updated: July 2026

These Terms and Conditions apply to all purchases, orders, quotes, deposits, layby arrangements, payments, pick-ups, website purchases, customer accounts, in-store dealings, online enquiries, Facebook Marketplace enquiries, social media enquiries, and general dealings with Real Deal Furnitures Limited.

By purchasing from Real Deal Furnitures Limited, placing an order, paying a deposit, entering into a layby, collecting goods, buying through our website, creating a website account, using our website, or dealing with us in-store or online, you agree to these Terms and Conditions.

Business Details

Business name: Real Deal Furnitures Limited
Website: realdealfurnitures.co.nz
Email: sales@realdealfurnitures.co.nz
Phone: 0800 168 002

Otara store:
2/28 Bairds Road
Otara, Auckland 2025

Papatoetoe store:
77A Shirley Road
Papatoetoe, Auckland 2025

In these Terms, “Real Deal Furnitures”, “we”, “us”, and “our” means Real Deal Furnitures Limited. “Customer”, “you”, and “your” means the person or business purchasing, ordering, collecting, receiving, enquiring about, creating an account with, or using goods or services from Real Deal Furnitures Limited.

New Zealand Law

These Terms are governed by New Zealand law.

Nothing in these Terms limits, removes, or overrides any rights you may have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, Privacy Act 2020, Contract and Commercial Law Act 2017, or any other applicable New Zealand law.

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining parts will continue to apply as far as legally possible.

Consumer and Business Purchases

Where goods or services are purchased for personal, domestic, or household use, the customer may have rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

Where goods or services are purchased for business purposes, and the customer is acquiring those goods or services in trade, the parties agree that the Consumer Guarantees Act 1993 is excluded to the maximum extent permitted by law, provided it is fair and reasonable for this exclusion to apply.

This business-use exclusion does not apply to ordinary consumer purchases where New Zealand law does not allow the Consumer Guarantees Act to be excluded.

Products We Sell

Real Deal Furnitures sells both new and pre-loved furniture. This may include beds, mattresses, bases, headboards, bedroom furniture, lounge suites, sofas, dining furniture, tables, chairs, drawers, cabinets, and other household furniture.

Some items may be brand new, showroom display stock, clearance stock, supplier seconds, returned stock, damaged packaging stock, pre-loved stock, or one-off items.

We will take reasonable care to describe each item accurately based on the information available to us.

Product Condition

New furniture is sold as new unless otherwise stated. Some new items may have minor packaging marks, transport marks, showroom handling marks, or display-related condition if this is stated, visible, or reasonably apparent.

Pre-loved furniture is sold in used condition. Customers acknowledge that pre-loved items may have normal signs of use, including marks, scratches, dents, fading, fabric wear, discolouration, odour, repaired areas, age-related condition, missing minor cosmetic parts, or other imperfections.

These are not considered faults where they were visible, disclosed, reasonably expected for a pre-loved item, or reflected in the price.

Customers are encouraged to inspect items carefully before purchasing. For online, phone, website, or Facebook purchases, customers may request extra photos, videos, measurements, and condition details before confirming the order.

Photos, Colours, Descriptions, and Measurements

Product photos, videos, colours, descriptions, and measurements are provided as accurately as possible. However, slight differences may occur due to lighting, camera angle, screen settings, fabric texture, natural materials, supplier variations, or manual measurement.

Measurements are approximate unless stated otherwise.

Customers are responsible for checking that an item is suitable for their room, space, doorway, hallway, stairway, lift, vehicle, and intended use before purchase.

Real Deal Furnitures is not responsible where an item does not fit because the customer has not checked measurements, access, room size, vehicle size, or property layout.

Pricing

All prices are in New Zealand dollars.

Prices may change without notice unless the item has already been paid for, formally held by accepted deposit, or confirmed under a written quote that has not expired.

A listed price may apply only to the specific item shown and may not apply to similar items, different sizes, different colours, new stock, or future stock.

If there is a genuine pricing error, listing error, stock error, description error, website error, or technical error, Real Deal Furnitures may correct the error before the sale is completed.

If payment has already been made and the error materially affects the order, we will contact the customer and offer a suitable resolution, which may include cancelling the order and refunding the amount paid.

Discounts, Promotions, and Sale Offers

Any discount, special offer, promotion, sale, or advertised deal applies only according to the terms stated with that offer.

Real Deal Furnitures may end, change, refuse, or correct any promotion where there is an error, misuse, stock issue, or where the customer does not meet the stated conditions.

Unless clearly stated otherwise, discounts cannot be combined with other offers, finance promotions, clearance deals, layby discounts, delivery discounts, negotiated pricing, or price promise offers.

Price Promise offers are subject to our separate Price Promise Policy.

Stock Availability

All stock is subject to availability.

Pre-loved items and one-off items are generally sold on a first-paid basis. Because these items may be advertised across multiple platforms, an item may become unavailable before a listing is removed.

An item is not considered sold until Real Deal Furnitures has received payment, accepted a deposit, approved a layby arrangement, accepted a website order, or confirmed the order in writing.

Real Deal Furnitures may cancel an order if the item is no longer available due to stock error, damage, supplier issue, duplicate sale, or another reasonable cause. If this happens and payment has been made, we will provide a refund or offer an alternative item where suitable.

Orders

An order is confirmed only when Real Deal Furnitures accepts the order and receives full payment, deposit, approved finance confirmation, WINZ confirmation, or another approved payment arrangement.

Real Deal Furnitures may refuse or cancel an order where the order is unsafe, impractical, suspected to be fraudulent, affected by a pricing or listing error, unavailable, or unable to be completed for a reasonable cause.

Website Orders and Website Use

The website realdealfurnitures.co.nz is provided for product browsing, online purchases, customer accounts, enquiries, customer contact, and general business information.

Customers may purchase selected items through our website, subject to stock availability, payment approval, delivery availability, and these Terms and Conditions.

A website order is not confirmed until Real Deal Furnitures has accepted the order and received cleared payment, approved finance confirmation, WINZ confirmation, or another approved payment arrangement.

We try to keep website information accurate and up to date, but errors may occur. Website content, product availability, prices, images, descriptions, measurements, delivery information, and promotional details may change without notice.

If there is a genuine pricing error, stock error, product description error, website error, or technical error, Real Deal Furnitures may correct the error and contact the customer before completing the order.

If payment has already been made and the error materially affects the order, we will offer a suitable resolution, which may include cancelling the order and refunding the amount paid.

Online customers should check product descriptions, measurements, condition notes, delivery options, and order details carefully before completing payment.

Use of the website must be lawful and must not involve hacking, scraping, interference, false information, spam, fraud, misuse of payment systems, misuse of customer accounts, or misuse of our website or business systems.

Customer Website Accounts

Customers may be able to create an account on our website to place orders, view order history, save contact details, manage account information, or use other website features.

Customers are responsible for ensuring that account information is accurate, current, and complete.

Customers are responsible for keeping their account login details secure. This includes passwords, email access, and any device used to access the account.

Customers must not allow another person to misuse their account. Customers should contact Real Deal Furnitures as soon as possible if they believe their account has been accessed without permission, their password has been compromised, or there has been suspicious activity.

Real Deal Furnitures may suspend, restrict, or close a customer account where we reasonably believe there has been misuse, fraud, false information, suspicious activity, security risk, abusive conduct, or breach of these Terms.

Real Deal Furnitures may also close or restrict customer accounts where required for website maintenance, system changes, legal compliance, or business reasons.

Closing a customer account does not automatically cancel any confirmed order, payment obligation, delivery arrangement, layby, warranty claim, return request, or legal obligation.

Customers may request closure of their website account by contacting Real Deal Furnitures. We may retain certain account, order, payment, tax, warranty, dispute, fraud prevention, and legal records where reasonably required or permitted by law.

Payments

Payment must be made in full before goods are released for pick-up or delivery unless Real Deal Furnitures has approved a layby, deposit arrangement, finance arrangement, WINZ arrangement, or other written payment arrangement.

Payment methods may include cash, EFTPOS, bank transfer, approved finance provider, WINZ quote approval, website payment, or any other method accepted by Real Deal Furnitures at the time of sale.

Bank transfer payments must clear into our account before goods are released.

Real Deal Furnitures may refuse to release goods where payment has not cleared, payment is reversed, a chargeback is raised, fraud is suspected, or payment information cannot be verified.

Finance Providers and Third-Party Payment Providers

Where customers use a finance provider, buy-now-pay-later provider, WINZ payment, website payment provider, or another third-party payment provider, the customer must also comply with that provider’s terms and conditions. A 6% surcharge applies to all Afterpay purchases.

Real Deal Furnitures is not responsible for third-party approval decisions, declined finance applications, payment delays, account fees, interest, late payment fees, or disputes between the customer and the payment provider.

Goods will not be released until payment approval and settlement requirements have been met.

WINZ Quotes

Real Deal Furnitures may provide WINZ quotes where requested.

A WINZ quote is not a confirmed sale unless Real Deal Furnitures agrees to hold the item and the required payment approval has been received.

Stock is subject to availability. If an item is sold or becomes unavailable before WINZ payment is confirmed, Real Deal Furnitures may offer an alternative item where available.

Holds and Deposits

Items may be placed on hold only where Real Deal Furnitures agrees.

A hold may require a deposit. The hold period, deposit amount, and payment deadline must be agreed at the time of hold.

If the customer does not complete payment by the agreed date, Real Deal Furnitures may cancel the hold and return the item to sale.

Deposits may be non-refundable or partly refundable depending on the circumstances, the agreed terms, and any costs incurred by Real Deal Furnitures. Nothing in this clause limits any rights the customer may have under New Zealand law.

Layby

Real Deal Furnitures may offer layby on selected items at its discretion.

Layby items will not be released for collection or delivery until the full balance has been paid.

A layby may require a deposit, payment schedule, administration fee, cancellation fee, and final payment date. These details should be confirmed at the time the layby is arranged.

Customers may cancel a layby before the final payment is made. If a layby is cancelled, Real Deal Furnitures may charge a reasonable cancellation fee where permitted by law and where the fee reflects the reasonable costs directly arising from the layby.

A cancellation fee may include costs such as administration, storage, lost selling opportunity, merchant fees, handling, and other direct costs. Real Deal Furnitures will not charge a cancellation fee that exceeds what is permitted under New Zealand law.

If the customer does not make payments by the agreed dates, Real Deal Furnitures may treat the layby as cancelled after reasonable contact attempts.

Layby refunds, where applicable, will be processed in accordance with New Zealand law.

Pick-Up and Collection

Customers may collect items from our Papatoetoe or Otara store by prior arrangement.

Customers collecting items must bring a suitable vehicle, blankets, straps, and enough help to safely load and transport the item.

Real Deal Furnitures may refuse unsafe loading where there is a risk of injury, product damage, road safety issues, or property damage.

Once the item has been collected, transport risk sits with the customer, except where required by law.

Real Deal Furnitures is not responsible for damage caused by customer transport, incorrect loading, poor tying, unsuitable vehicles, weather exposure, or handling after collection.

Storage After Purchase

Customers must collect goods or accept delivery within the agreed timeframe.

If a customer delays collection or delivery without agreement, storage fees may apply.

Real Deal Furnitures may cancel the order, re-sell the item, or deduct reasonable storage, administration, handling, and cancellation costs where permitted by law if the customer fails to collect the item or accept delivery within a reasonable time.

Assembly

Assembly is not included unless agreed separately in writing.

Assembly may be available by quote depending on the item, location, access, staff availability, and schedule.

Customers must ensure the assembly area is safe, clear, clean, dry, and suitable.

Real Deal Furnitures is not responsible for issues caused by unsuitable room size, weak flooring, uneven flooring, customer-supplied parts, missing customer information, or later customer disassembly or movement.

Pre-Loved Goods

Pre-loved items are sold according to their age, condition, appearance, and price.

Customers should expect reasonable signs of use.

Where a pre-loved item is significantly cheaper than a new item, the price may reflect age, wear, marks, missing cosmetic parts, or reduced remaining life.

Nothing in this section removes any rights the customer may have under New Zealand law.

Clearance, Display, As-Is, and Reduced Items

Clearance, display, damaged packaging, reduced, or as-is items may have limited availability and may be sold at a reduced price due to their condition.

Where a fault, mark, or issue is disclosed before sale, the customer cannot later claim that same disclosed issue as an undisclosed fault.

This does not remove legal rights for other faults or issues that are not disclosed and are covered by New Zealand law.

Warranty

New items may come with a manufacturer warranty where stated.

Warranty terms may vary depending on the product, supplier, brand, and item type.

A warranty may require proof of purchase, photos, inspection, product labels, batch numbers, or supplier assessment.

Pre-loved items do not come with a manufacturer warranty unless clearly stated.

Warranty coverage does not usually include misuse, incorrect assembly, overloading, commercial use, stains, burns, moisture damage, pest damage, customer transport damage, normal wear and tear, accidental damage, modification, or damage caused after delivery or collection.

Manufacturer warranties are in addition to, and do not replace, any rights the customer may have under New Zealand law.

Customer Responsibilities

Customers must provide accurate contact details, correct order information, and any information reasonably needed to complete the sale.

Customers must check measurements, item condition, access, vehicle suitability, and product suitability before purchase.

Customers must use goods safely and for their intended purpose, follow care and assembly instructions, keep proof of purchase, report issues promptly, and treat staff respectfully.

Product Care

Customers are responsible for caring for goods after collection or delivery.

Furniture should be kept dry, clean, ventilated, and protected from pests, moisture, direct weather, excessive heat, rough use, and overloading.

Mattresses should be used on a suitable base. Damage caused by an unsuitable base, poor support, bending, folding, moisture, stains, or misuse may not be covered by warranty.

Children and Store Safety

Children must be supervised at all times in our stores.

No climbing, jumping, running, or playing on beds, lounges, racks, furniture, delivery areas, or display items.

Customers are responsible for supervising children and ensuring they follow staff instructions.

Real Deal Furnitures may ask any customer to leave the premises where there is unsafe behaviour, abuse, threats, dishonesty, damage, or refusal to follow safety instructions.

Customer Conduct

Customers must treat staff, contractors, delivery drivers, and other customers respectfully.

Real Deal Furnitures may refuse service, collection, communication, layby, returns, exchanges, quotes, account access, or further dealings where a customer is abusive, threatening, dishonest, unsafe, harassing, discriminatory, unreasonable, or acting in bad faith.

This does not limit any rights the customer may have under New Zealand law.

Damage to Store Property or Goods

Customers may be responsible for damage they cause to store property, vehicles, equipment, or goods, including damage caused by children, pets, careless handling, unsafe behaviour, or misuse.

Real Deal Furnitures may require payment for damage where legally permitted.

Online and Social Media Listings

Products may be advertised on our website, Facebook, Marketplace, Google, Instagram, TikTok, or other platforms.

A listing does not guarantee availability.

Customers should confirm availability, price, delivery cost, condition, size, and payment requirements before purchasing.

Intellectual Property

All Real Deal Furnitures names, logos, branding, photos, videos, product descriptions, website content, social media content, signs, posters, and promotional material belong to Real Deal Furnitures Limited or are used with permission.

Customers must not copy, reproduce, edit, re-use, publish, or commercially use our content without written permission.

Privacy Policy

Real Deal Furnitures respects customer privacy and will handle personal information in accordance with the Privacy Act 2020.

We may collect personal information such as a customer’s name, phone number, email address, delivery address, billing details, payment information, order details, WINZ quote details, finance information, communication history, delivery instructions, website account details, website order details, saved account information, IP address, device information, website activity, and any other information reasonably needed to provide our goods and services.

We collect personal information to process purchases, manage website orders, manage customer accounts, arrange pick-up or delivery, provide quotes, manage payments, communicate with customers, respond to enquiries, handle complaints, assess warranty or return requests, prevent fraud, maintain business records, improve our website and services, and comply with legal obligations.

We may collect personal information directly from customers in-store, through our website, through customer accounts, by phone, by email, by text message, through social media, through Facebook Marketplace, through online forms, through payment providers, through finance providers, through WINZ processes, or through other lawful business channels.

We may share personal information where reasonably necessary with staff, delivery drivers, contractors, payment providers, finance providers, WINZ, suppliers, IT providers, website providers, professional advisers, insurers, debt recovery providers, or government authorities where required or permitted by law.

We will take reasonable steps to protect personal information from loss, unauthorised access, misuse, disclosure, or alteration.

Customers are responsible for providing accurate and up-to-date personal information. If customer details change, the customer should update their website account where possible or contact Real Deal Furnitures as soon as possible.

Customers may request access to, or correction of, their personal information by contacting us at sales@realdealfurnitures.co.nz.

Customers may request closure of their website account. We may retain certain account information, order records, payment records, tax records, warranty records, dispute records, fraud prevention records, and legal compliance records where reasonably required or permitted by law.

We may retain personal information for as long as reasonably required for business records, tax records, warranty records, dispute handling, fraud prevention, account management, and legal compliance.

Our website may use cookies, analytics tools, website forms, account tools, payment tools, or similar technologies to operate the website, understand website use, improve customer experience, process orders, manage accounts, and support advertising or marketing.

Customers may disable cookies in their browser settings, but some website features may not work properly.

Marketing messages may be sent where permitted by law. Customers may unsubscribe from marketing messages or ask us to stop sending them.

Communications

By contacting Real Deal Furnitures, creating an account, or placing an order, customers agree that we may contact them by phone, text, email, social media message, account notification, or other reasonable method about their enquiry, account, order, payment, collection, delivery, warranty claim, return request, or complaint.

Marketing messages may be sent where permitted by law. Customers may unsubscribe or ask us to stop sending marketing messages.

CCTV and Security

Our stores may use CCTV, cameras, or other security measures for safety, security, theft prevention, dispute management, and staff protection.

By entering our premises, customers acknowledge that CCTV may be operating.

CCTV footage may be used or shared where reasonably required for safety, security, insurance, legal, or law enforcement purposes.

Fraud, Chargebacks, and Suspicious Activity

Real Deal Furnitures may refuse, delay, or cancel an order where fraud, false information, suspicious payment, chargeback risk, identity concern, account misuse, unauthorised account access, or dishonest activity is suspected.

Where a chargeback is made incorrectly or dishonestly, Real Deal Furnitures may recover the debt, fees, collection costs, and related losses where legally permitted.

Limitation of Liability

To the maximum extent permitted by law, Real Deal Furnitures is not liable for indirect loss, loss of profit, loss of business, loss of opportunity, inconvenience, or consequential loss arising from a purchase, delay, cancellation, product issue, payment issue, collection issue, website issue, account issue, or service issue.

Nothing in this clause limits liability that cannot legally be excluded under New Zealand law.

Events Outside Our Control

Real Deal Furnitures is not responsible for delay or failure caused by events outside our reasonable control.

This may include traffic, weather, vehicle breakdown, supplier delays, illness, staff shortage, road closure, accident, fire, flood, natural disaster, power outage, system failure, website outage, payment provider issue, cyber incident, strike, government restriction, or another unexpected event.

We will make reasonable efforts to update customers and complete the order as soon as reasonably possible.

Right to Refuse Service

Real Deal Furnitures may refuse a sale, collection, return, exchange, quote, layby, hold, website order, account request, or other service where it is unsafe, unreasonable, impractical, unavailable, unlawful, abusive, dishonest, or not suitable for the circumstances.

This right will be exercised in accordance with New Zealand law.

Separate Policies

Real Deal Furnitures may also have separate policies for shipping and delivery, returns and exchanges, and price promise offers.

Where one of those policies applies to a specific issue, that policy should be read together with these Terms and Conditions.

Nothing in these Terms and Conditions, or any separate Real Deal Furnitures policy, limits, removes, or overrides any rights the customer may have under New Zealand law.

Disputes and Complaints

If a customer has a concern, they should contact Real Deal Furnitures as soon as possible using the contact details in these Terms.

Customers should provide proof of purchase, photos, videos, a clear description of the issue, and any relevant communication.

Real Deal Furnitures will consider the matter and try to resolve it fairly and reasonably.

If the matter cannot be resolved directly, either party may use any dispute process available under New Zealand law, including the Disputes Tribunal where applicable.

Notices

Real Deal Furnitures may provide notices, updates, invoices, quotes, receipts, account messages, and other communications by email, text, phone, social media message, printed document, website notice, account notice, or in-store notice.

Customers must ensure their contact details are correct and updated.

Changes to These Terms

Real Deal Furnitures may update these Terms from time to time.

The Terms that apply to a purchase are the Terms in place at the time of purchase, unless the change is required by law or agreed with the customer.

The latest version may be published on our website or made available in-store.

Contact Details

For questions, orders, complaints, warranty claims, privacy requests, account requests, payment issues, pick-up arrangements, or general enquiries, contact:

Real Deal Furnitures Limited
Website: realdealfurnitures.co.nz
Email: sales@realdealfurnitures.co.nz
Phone: 0800 168 002